Terms, Conditions, and Disclaimer
You do AGREE and ACKNOWLEDGE that you have already read and accepted the following Terms, Conditions and Disclaimers prior to accessing our services.
Under this Terms, Conditions and Disclaimer:
“Klana Trip” means PT KELANA DESA NUSANTARA registered as a legal entity under the law of the Republic of Indonesia
“Local Community” means any external tourist service providers who are using KlanaTrip’s services. The Local Community are regarded as KlanaTrip’s affiliates.
“Customers” means any persons who are accessing and/or using the service provided by Klana Trip for the purpose of travelling.
Unless otherwise specified, all services including Terms, Conditions and Disclaimer herein shall be govern by and construed in accordance with the laws of the Republic of Indonesia and the court of competent jurisdiction in Indonesia will have exclusive jurisdiction in case of dispute.
1.1 SCOPES OF SERVICES AND EXCLUSION OF LIABILITY
KlanaTrip provides an online platform through which Customers can browse different types of travel facilities, including but not limit to tourist guide and trip listing service. In rendering the services, KlanaTrip shall not be deemed or construed as operating a tourist service or any others services having the same nature. KlanaTrip does not act as an agent for both Local Experts and Customers in matching the travel facilities and/or trip listing.
The information that KlanaTrip discloses about travel facilities is based on the information provided by Local Communities whereby such Local Communitites are fully responsible for providing an accurate and complete information (including but not limit to travel arrangement, rates, availability, description, pictures, booking conditions, hotel policies and other information). In this regard, KlanaTrip reserves the right to verify or delete any information in this web site at its own discretion without any prior notice.
By accessing this web site, Customers agree that KlanaTrip shall not be held liable for any direct, indirect or consequential loss or damage arising out of the use of the travel facilities and/or trip listing service, including information and materials contained herein or from Customers’ access to other materials on the Internet via links from this web site. In this regard, the Local Communitites shall be responsible toward loss or damage arising out of the information and travel facilities and/or trip listing service offered by the Local Communities to the Customers through KlanaTrip.
In cases of modification or cancellation of services, any refund shall be in accordance with KlanaTrip’s “Cancellation Policy” as appeared under KlanaTrip’s website.
1.2 INTELLECTUAL PROPERTY
The information and contents contained in this web site are copyrighted materials owned or controlled by KlanaTrip and/or Local Communitites as the case may be. Any use, copy, modification, transmission, storing, publishing or distributing of the information and contents on this web site, or creating any other materials using materials in this web site, is strictly prohibited. Local Communities agree that KlanaTrip reserves the right to use, copy, modify, transmit, store, publish or distribute the information and contents in this web site, regardless whether it is owned or controlled by any Local Community, for any commercial and non-commercial purposes.
Notwithstanding of the foregoing paragraph, Local Community agree that KlanaTrip shall not be held liable for any direct, indirect or consequential loss or damage arising out of the infringement of intellectual property law in relation to an unauthorized use of the information and contents owned by the Local Community by any persons. In this regard, Local Community also warranty that all contents used/to be used in this web site are not intellectual property infringed under the law of the Republic of Indonesia and under the law of the countries where such information and contents are used/to be used.
1.3 ACCOUNT AND PAYMENT
Customers can enquire information by accessing through the provided access point in order to ensure that they fully understand the terms and conditions of the travel plan. At the time of booking, it shall be deemed that Customers agree and accept the terms and conditions of such travel plan. The booking shall be deemed completed once the payment has been made through KlanaTrip’s system where KlanaTrip will confirm the payment by sending out the payment receipt and voucher to the Customers.
The payment shall be made by Customers in accordance with the amounts calculated under the “Trip Confirmation” section. The exchange rate shall be provided by KlanaTrip which could be changed without any prior notice. Customer agree and accept that they shall bear any payment fees triggered by the related commercial banks.
Customers agree and accept that the payment under the foregoing paragraph may not inclusively cover all cost related to such travel facilities and/or trip listing service which would depend on the conditions provided by the Local Community.
In case of dispute, KlanaTrip may assist to facilitate the dispute resolution between Customers and Local Community. In such case, KlanaTrip reserves the right to retain the payment due to be made to the Local Experts until the dispute is resolved. Without limitation, both Customers and Local Community agree and accept that KlanaTrip can access (at any time) and disclose any information related to Customers and Local Community to authorities for the purpose of investigation.
1.4 LOCAL Community
All parties agree that TakeMeTour will take its best endeavors to ensure that all Tourist Representatives would operate travel business in due course. All Tourist Representatives represent and warranty that they possess/complete all necessary and valid licenses/registrations with authorities. In this regard, the verification process includes, but not limited to, (i) online verification; (ii) offline evidence verification; and (iii) face-to-face contact verification. Where there is an absence of any licenses/registrations without KlanaTrip’s knowledge, Local Community agree and accept that they shall be responsible for all damage and lost arising from such absence.
Local Community agree and accept that they shall deliver all necessary documents to KlanaTrip for the purpose of document verification, however, such verification would not constitute any legal binding effect.
Local Community can contact Customers through messaging system provided by KlanaTrip. It is agreed that KlanaTrip shall not share any responsibility or liability with respect to the conversation between Customers and Local Community. Both Customers and Local Community agree and accept that all conversation made through KlanaTrip’s platform is subject to a verification and/or modification by KlanaTrip as appropriated.
Local Community shall conduct their duty in accordance with the travel facilities and/or travel listing service as agreed with the Customers. In this regard, the Local Community offering the service to Customers shall be the same person under the “Guide Profile” section.
Any modification or amendment of travel facilities and/or trip listing service or Local Community after the time KlanaTrip sends out the payment receipt and voucher to the customers would require a prior consent from the Customers. KlanaTrip shall have no liability arising from force majeure situation regardless whether it is taken place by Local Community or Customers’ fault.
KlanaTrip shall retain the payment made by Customers in relation to the travel facilities and/or trip listing service until the completion of such travel and shall transfer the payment as such to Local Community within 15 (fifteen) business days from the date the trip finishes. Local Community agree and give consent that KlanaTrip can deduct the service fee, unless both parties have agreed otherwise.
1.5 CUSTOMER REVIEW
Customers accept that the review is only for the purpose of sharing Customers’ opinion toward travel facility, trip listing service or Local Community with other perspective/existing customers. Customers represent and warranty that (i) the contents that they post or distribute through KlanaTrip’s platform do not violate the laws and regulations under the related jurisdictions, and (ii) such contents do not cause injury to any person or entity. Customers agree that Customers shall be solely responsible for any damage arising from the contents that Customers have posted as such. Without limitation, KlanaTrip has no participation and shall share no responsibility in the legal action arising from such review.
In respect of the foregoing paragraph, all contents submitted to KlanaTrip shall be regarded as non-confidential and KlanaTrip is under no obligation to considered such contents as protected information under specific laws. KlanaTrip reserves the right to adjust, modify, translate, edit, refuse, delete or remove review at its own discretion without prior notice.
Unless express stipulated thereof, Customers’ information shall be treated as confidential. KlanaTrip shall not disclose a personally identifiable information to any third parties without consent, however, Customers agree that KlanaTrip may disclose Customers’ personal information to Local Community, law enforcement agencies and government for security, customs and immigration purposes, our lawyers and legal advisors for establishing, exercising or defending our legal right.
ALL CONTENTS AND MATERALS, INCLUDING INFORMATION, TEXT AND RELATED GRAPHICS CONTAINED WITHIN OR AVAILABLE THROUGH THE WEB SITE ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KINDS. ANY OFFERING OF SERVICES BY KLANATRIP TO ANY OFFSHORE CUSTOMERS SHALL BE REGARDED AS CONDUCTING BUSINESS ON AN OFFSHORE BASIS AND SHALL NOT BE CONSIDERED AS OPERATING BUSINESS IN OTHER JURISDICTIONS APART FROM THE REPUBLIC OF INDONESIA.
All parties acknowledge that KlanaTrip is not liable for defamatory, offensive, infringing or illegal contents or materials or conduct or that of third parties, and KlanaTrip reserves the right to remove such contents or materials from the KlanaTrip’s web site without liability.
All contents, including, but not limited to text, figures, timetables, photographs, graphics, etc., in any KlanaTrip’s web site may contain technical errors or typing inaccuracies or other types of errors or inaccuracies. KlanaTrip assumes no responsibility whatsoever for any such errors or inaccuracies. All parties agree not to hold KlanaTrip liable for the consequence of any action(s) all parties may take on the basis of the information contained on any this web site. https://www.klanatrip.com